Returns & Exchanges Policy

We are committed to providing you with a high-quality shopping experience. If you are not satisfied with your purchase, we welcome you to apply for returns or exchanges within the guidelines outlined below.

1. Order Cancellation

  • You may cancel your order free of charge within 24 hours of placing it, provided the item has not yet shipped.
  • If the order has entered the shipping process, cancellation is not possible. Please contact customer service promptly for assistance.

2. After-Sales Service Period

  • If you receive a defective, damaged, or incorrect item, please contact customer service within 24 hours of delivery.
  • You may apply for a return or exchange within 15 days from the date the shipment is marked as "delivered."
  • Applications beyond this period will not be accepted. Thank you for your understanding.

3. How to Apply for Returns & Exchanges Please click the “Customer Service” icon in the bottom right corner of our website to contact our online support team and provide the following information:

  • Order number
  • Contact email
  • Description of the issue (📸 Tip: Include photos of the item, highlighting the issue and packaging, to help us resolve your concern quickly) Upon review, we will provide you with a return address and further instructions.

4. Eligibility for Returns & Exchanges To ensure product quality and suitability for resale, items must meet all of the following conditions:

  1. Unused: No signs of wear, washing, alteration, damage, or use.
  2. Intact Tags: Original hangtags, security tags, etc., must remain attached and undamaged.
  3. Complete Packaging: Original packaging (e.g., dust bags, gift boxes) must be intact.
  4. Good Condition: No stains, odors, or other human-induced damage. To ensure a positive shopping experience for all customers, items that do not meet these standards may not be eligible for return or exchange. Thank you for your cooperation.

5. Return & Exchange Process Return Process:

  1. Contact customer service to submit a return request.
  2. Provide order details and photos of the item.
  3. Upon approval, customer service will provide a return address and instructions.
  4. The buyer is responsible for selecting an appropriate shipping method and covering return shipping costs (including taxes and customs fees).
  5. Once the warehouse verifies the returned item, a refund will be processed within 3 business days.

Exchange Process:

  1. Contact customer service to submit an exchange request.
  2. Provide the size, color, or specifications of the desired replacement item.
  3. Customer service will confirm availability and arrange the exchange. If the item is out of stock, we will contact you to discuss alternative solutions.

6. Refund Instructions

  • Once the warehouse confirms receipt and verification of the returned item, we will process your refund within 3 business days. Refund timelines depend on the payment method:
  • Credit Card: Refunds will be credited to the original account within 7 business days (exact timing depends on the issuing bank).
  • PayPal: Refunds will be credited to your PayPal account within 48 hours of processing.

7. Return Shipping & Costs

  • Return shipping costs (including international shipping taxes and customs fees) are the responsibility of the customer.
  • Please select a shipping method that covers customs clearance and related fees, and retain tracking information.
  • We do not accept “cash on delivery” return shipments.

📌 Important Notes:

  • Customized items, intimate apparel, and clearance accessories are non-returnable and non-exchangeable (such items will be clearly marked on the product page).
  • Please carefully inspect items before returning, as we are not responsible for returns of non-company products.
  • If you have any questions about the return or exchange process, feel free to contact customer service. We are here to assist you.

Thank you for your understanding and support. Happy shopping!