Returns And Exchanges

Can my item be returned or exchanged?

  • All items are eligible for return or exchange within 15 days of receipt. Requests made after this period may not be accepted.
  • All returned or exchanged items must be unworn, undamaged, unwashed, with all original tags attached and in their original packaging. Items that do not meet these conditions will incur all related costs (including order fees and shipping fees) and will not be refunded.

If you’d like to return an item or exchange it due to a sizing issue, here’s how to proceed:

  • Step 1: Contact our customer service team at support@modesees.com to request a return authorization and obtain the return address. Please include your order number and the reason for the return.
  • Step 2: If you’re returning or exchanging an item due to a sizing issue, email us at support@modesees.com with specific details about the reason. This will help us assist you in getting the right size.

What should I keep in mind when returning an item?

  • If you choose to return a package for personal reasons, you will be responsible for the return shipping costs.
  • Please do not send items back without notifying us in advance.Please contact customer service support@modesees.com first.

What should I pay attention to when canceling my order?

  • If you need to cancel your order, please submit a cancellation request to our customer service team as soon as possible at support@modesees.com. Orders that have already received a shipping confirmation and have been dispatched cannot be canceled.

How can I get my refund?

  • Once we receive and inspect your return, the refund will be processed to your original payment method within 5-7 business days.
  • If you haven’t received your refund yet, please first check your bank account, then contact your credit card company or bank to inquire about any potential delays. If you still haven’t received it, feel free to reach out to us at support@modeseese.com for assistance.

Thank you for choosing Modesees. We're committed to ensuring your shopping experience is exceptional!❤️